Last Updated: 01/01/2025
At The Grand Motel, we respect your privacy and are committed to protecting your personal information. This document explains how we collect, use, and protect your information, as well as the terms and conditions related to email and SMS communications.


Privacy Policy

1.1 Information We Collect
We may collect the following information when you book or stay with us:

• Contact details: name, phone number, email address, mailing address
• Reservation information: dates, guest count, room details
• Payment information: credit/debit card or other payment method
• Identification (if legally required): driver’s license or other ID

We collect only the information necessary to operate the motel and provide service.

1.2 How We Use Your Information
Your information is used to:

• Process reservations and payments
• Communicate about your stay
• Provide customer service
• Comply with legal or regulatory requirements

We do not use your information for marketing unless you give us explicit permission.

1.3 Information Sharing
We do not share, sell, or rent your information with anyone, except when required by law (e.g., lawful requests by law enforcement or court orders).

1.4 Data Security
We take reasonable measures to protect your personal information, including:

• Secure payment processing
• Restricted staff access to guest data
• Safe storage and disposal of records

1.5 Data Retention
Your information is kept only as long as needed for:

• Completing your stay
• Processing payments or refunds
• Meeting legal or accounting requirements

Afterward, data is securely deleted or destroyed.

1.6 Your Rights
You may request to:

• Access your information
• Correct inaccurate information
• Request deletion of your data (unless legally required to retain it)

Contact details appear at the end of this document.

2. Terms & Conditions for Email and SMS Messaging

2.1 Consent to Receive Messages
By providing your email address or phone number during a reservation, check-in, or inquiry, you consent to receiving:

• Booking confirmations
• Check-in or check-out information
• Service-related updates
• Important notices about your stay

We will not send marketing or promotional texts/emails unless you explicitly opt in.

2.2 Message Frequency
We send messages only as needed to support your reservation or stay. Typical communications may include:

• 1–3 emails regarding your booking
• Occasional SMS updates related to check-in/check-out or urgent information

We do not send frequent or unnecessary messages.

2.3 Opt-Out Options
You may opt out at any time.

• SMS: Reply STOP to end text messages.
• Email: Click “unsubscribe” (if provided) or contact us directly to be removed.

Opting out may limit our ability to send important updates about your reservation.

2.4 Message & Data Rates
Standard messaging and data rates from your mobile carrier may apply.
We are not responsible for charges imposed by your carrier.

2.5 Accuracy of Contact Information
You agree to provide accurate contact information and understand that we rely on this information to communicate important details about your reservation.

2.6 No Third-Party Messaging
Your phone number and email address are never shared or sold to third parties for messaging or marketing purposes.

3. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
The Grand Motel
N18379 US Highway 141, PO Box 67
Pembine, WI 54156
(715) 324-5417
[email protected]